About Us


Whether you are looking for chemicals and consulting service, a water softener, dosing equipment, a risk assessment and control systems, or just a professional second opinion – we have the solutions and we can help you. We are the only water treatment company to have all this under one roof.

Insignia Water is the manufacturer and supplier of a comprehensive range of speciality water treatment chemicals, dosage and control equipment, test kits and laboratory services. Our products are used to protect people and assets, save money and maintain the operational efficiency of all kinds of water systems including steam boilers, cooling water systems, closed circuit and HVAC systems, and wastewater and effluent systems. Whilst we do offer some niche products directly to end-users our primary market is the water treatment service specialist who benefits from our expertise and highly competitive prices to sell on to their customer either under the Insignia Water brand their own label. Insignia Water Sdn Bhd is the sole manufacture for Hydokem Brand Chemicals. Our range of Hydokem products were specifically developed for solving water related issues. Our trademark product “HYDOKEM” has been registered in 2008 in Intellectual Property Corporation of Malaysia and has been improved in years and serves our customer well. Our products include :

  • Boiler and Cooling Water treatment chemicals.
  • Industrial cleaning and maintenance chemicals
  • Ion exchange resins
  • Industrial Water treatment system
  • Water quality test kits and Meters
  • Other Industrial and Speciality chemicals
  • Fuel Oil treatment chemicals
  • Raw and Waste Water treatment chemicals
  • Metering pumps and Automatic dosing systems
  • Laboratory apparatus and Equipment
  • Heating and ventilation, air-cond. or refrigeration treatment chemicals

We will provide the superior quality of products and excellence services for Total Water Treatment solutions.


Vision in Industrial Automation 4.0 in Total Water Treatment solutions.


We registered with Jabatan Kesihatan Negeri on THE POISONS ORDINANCE 1952 Section 22 (2) (b) WHOLESALER’S POISON LICENSE (Type B License).

Total Water Management

Problems with Water

Naturally occurring impurities in water can cause equipment to be subjected to fouling, scale formation, corrosion or rusting, and growth of microorganisms.
Left uncontrolled, any of these conditions will cause a loss of system capacity, reduced energy efficiency and shortened equipment life.

If a process heating, cooling or waste water system fails, often the entire plant or facility must shut down and suffer the economic consequences.

Lack of attention to water related problem is often cause for failure that cost time, money, production and aggravation.

Solving Water Problems

Using chemicals and related mechanical means to control water related problems is part of Total Water Management.

Chemical treatment as a part of water management provides to control these problems, extend equipment life, conserve water and operate systems at peak efficiency.

Through effective water management, industries can achieve maximum return on investments by extending equipment life, increasing efficiency and preventing costly repairs as well as downtime of production line.

Economic impact

Properly applied, Total Water Management costs a facility nothing.

Money spect for products and services are repaid through reductions in energy costs and improvements in system efficiency.

When the benefits are calculated, the financial return on Total Water Management investments is outstanding.


As water is heated and converted into steam, contaminants brought into a boiler with makeup water are left behind.

The boiler functions as a distillation unit, taking pure water out as steam and leaving behind concentrated minerals and other contaminants in the boiler.

Scale forms as a result of the precipitation of normally soluble solids that become insoluble as temperature increases.

Some examples of boiler scale are calcium carbonate, calcium sulphate, and calcium silicate.


Corrosion is a general term that indicates the conversion of a metal into a soluble compound.
In the case of boiler metal, corrosion is the conversion of steel into rust.

In boiler, two types of corrosion are Prevalent:
1) Oxygen pitting corrosion, seen on the tubes and in the boiler section.
2) Low pH corrosion, seen in the condensate return system.

Corrosion of either type can lead to failure of critical parts of the boiler system, deposition of corrosion products in critical heat exchange areas and overall efficiency loss.


Carryover is caused by either priming or foaming.

Priming is the sudden violent eruption of boiler water which is carried along with steam out of the boiler, usually caused by mechanical conditions.

Priming can cause deposits in and around the main steam header valve in a short period of time.

Foaming causes carryover by foaming a stable froth on the boiler water, which is then carried out with the steam.

Over a period of time, deposits due to foaming can completely plug a steam or condensate line.


Water formed deposits result from naturally occurring minerals precipitating from water to form scale.
The most common scales are calcium carbonate, calcium sulphate and silica or silicates.
Scale buildup on surfaces can be extremely hard and difficult to remove.
Scaling will drastically reduce heat transfer capacity and system energy efficiency.


Cooling systems are exposed to many types of corrosion, from general electro-chemical corrosion to pitting caused by deposits, electrolysis or micro-organisms.
Corrosion can reduce the life-span of equipment by years, requiring expensive replacement.
It can lead to costly equipment repairs and production downtime.
Corrosion related deposits lead to reduced capacity and wasted energy because of heat transfer efficiency losses.


Fouling occurs when solid materials form or contrabute to the formation of deposits on equipment surfaces.
They are introduced to the system as suspended solids and may enter by makeup water from corrosion by products or as airborne materials.
Example mud, sand, silt, clay, oils, debris, organics, microbes, etc.
These material adhere to heat transfer surfaces and reduce heat transfer and water flow.

Microbiological contamination

Microbial problems associated with industrial cooling water systems are caused by algae, fungi and bacteria.
They cause plugging, fouling, corrosion and destruction of wooden cooling tower components.
Many different bacteria species may exist in cooling water systems.
Some of the problems caused include severe bacterial slimes and fouling, sulphuric acid, under deposit corrosion and health hazards.

In view the supply of river or well water to the palm oil mill as feed water used for boiler and also human consumption.

Feed water must be treated to meet the mill requirement. Raw water treatment chemical are used in conjunction with Setting Pond, Clarifier Station, Multi Media Filter, Sand filter and Ion Exchange Water Softener is often necessary for mills operation.

Scaling problem in boilers, pipes and heating system in usually caused by hardness of salts such as Calcium and Magnesium.

These salt will contribute to the formation of scales or deposit in the boiler heating surface. Scale not only reduce heat transfer and lower boiler efficiency but also cause overheating of boiler tube / tube failure.

It is therefore advisable to remove these scale forming salt from feed water by using water softening resin.